Privacy Policy

At Kindred Pack, we value your privacy and are committed to keeping your personal information safe. We want you to feel comfortable and confident when interacting with our services, including our website, workshops, and programs. This policy explains what information we collect, how we use it, and how we protect it.

1. What Information We Collect

We may collect the following types of information:
✔ Personal Information: Your name, email address, phone number, and any details you provide when signing up for services, newsletters, or events.
✔ Health & NDIS Information: If you're an NDIS participant, we may collect relevant details to provide you with the best possible support.
✔ Website & Cookies Data: When you visit our website, we may collect data like pages viewed and time spent on our site to help us improve your experience.
✔ Payment Information: If you purchase services, your payment will be securely processed through a third-party provider (we don’t store payment details).
✔ Workshop & Event Participation: If you attend workshops or events, we may collect attendance details to help coordinate activities, but only with your consent.
✔ Dog Information: If you use our dog walking or pet-related services, we may collect information about your dog, including name, breed, age, health needs, and behaviour.

2. How We Use Your Information

We use your personal data to:
✔ Provide and manage our services, including therapy dog visits, workshops, and dog walking
✔ Respond to your questions and support requests
✔ Improve our website and services
✔ Keep you updated with news and opportunities (only if you’ve opted in)
✔ Ensure legal and NDIS compliance
✔ Keep our doggy clients safe and happy by tracking their needs and behaviors

3. How We Store, Retain & Protect Your Information

We take your privacy seriously and follow best practices to keep your information safe.
✔ Data is securely stored and protected with encryption
✔ Only authorised team members can access your details
✔ We comply with Australian Privacy Laws (Privacy Act 1988 & Australian Privacy Principles)
✔ Personal data is kept for at least 7 years if required by law and safely disposed of when no longer needed

We never sell or rent your personal information. We only share it when legally required or when you’ve given us explicit permission.

4. Sharing Information with Others

We will only share your information if:
✔ You have given us written permission
✔ You are attending a workshop or event where sharing details is necessary for coordination (with your consent)
✔ There is a legal obligation, including:

If you are at risk of harm to yourself or others
If you have disclosed a crime
If there is a mandatory reporting requirement (e.g., a child is at risk)
✔ If a dog in our care needs emergency veterinary attention, we may share necessary details with the vet

5. Cookies & Website Tracking

Our website uses cookies to make your experience better. These help us understand how people use our site so we can keep improving it. You can manage or disable cookies in your browser settings.

6. Third-Party Services

We work with trusted third-party providers (like Wix for website hosting and Stripe for payments), and they have their own privacy policies. We recommend reviewing their policies if you use their services through our platform.

7. Your Rights, Choices & Complaints

✔ You can ask to access, update, or delete your personal information at any time
✔ You can opt out of marketing emails by clicking ‘unsubscribe’
✔ You can manage cookies in your browser settings
✔ If you have any concerns about your privacy, you’re welcome to contact us

8. Complaints & Contact Us

We take privacy seriously, and if you ever have a concern, we encourage you to follow our Complaints & Feedback Policy to get in touch. You can also reach out to us directly at:
📧 Email: hello@kindredpack.com.au

Last Updated: 11.02.2025
By using our services, you agree to this Privacy Policy.